Critical Operations Technician

Job Description

Plano, Texas
 
The Client

Datacenter People is partnering with one of the world's leading data center operators, delivering digital infrastructure to scale the world's most innovative companies, through a comprehensive suite of wholesale, colocation, build-to-suit, and powered shell solutions.

What The Job Involves

• Implement and follow standardized culture of always working safely across all STACK data centers.   
• Operate, monitor, maintain, and respond to abnormal conditions in facilities systems. Areas include Electrical, Mechanical, Building Monitoring and Control.   
• Mentor junior staff.  
• Serve as a training instructor and assist the Critical Operations management team in ensuring all technicians are qualified within the data center.  
• Tracking and trending operational characteristics.   
• Provide feedback to management on the effectiveness of existing standards and processes.  
• Work with the Critical Operations Manager to complete an aggressive preventive and predicative maintenance schedule.  
• Assist with the database management of maintenance discrepancies and work with site management to resolve site issues based on agreed upon priorities.  
• Ensure data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending innovative technologies, and improving overall efficiency. Ideally, the candidate will have a demonstrated technical ability and innovative thinking cross functionally, including integrated systems.   
• Manage systems to avoid unplanned, customer-impacting outages.   
• Follow direction from data center management regarding the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency.  
• Work as a primary knowledge expert regarding fire and electrical codes.   
• Coordinate and oversee power installations and upgrades.  
• Manage and be familiar with a CMMS (Computerized Maintenance Management System) system.   
• Use developed procedures to solve problems.  
• Site budgeting for both OPEX and CAPEX.  
• Assist in asset and consumable inventory management.  
• Responsible for the tracking and proper labelling of all equipment per established procedures.  
• Provide day-to-day exceptional customer service and support.  
• Incident escalation, response, and follow-up report writing.  
• Maintain and complete regular facility and security tours documenting and responding to found issues.  
• Provide applied mechanical and integrated control expertise for the entire data center.  
• Serve in a technical writing capacity regarding the derivation of procedures for preventative or corrective maintenance activities.  
• Expert review of procedures.   
• Job may require taking on on-call duties outside of normal working hours.  
• Taking on other duties as required by STACK. Job duties, roles, and responsibilities are subject to change over time.  

We're Looking For Someone With

• Excellent written and verbal communication skills.  
• Ability to handle a multitude of tasks and work well in stressful situations.  
• Critical Operations Technician III will be a subject matter expert on understanding the mechanical, electrical, fire life safety, and security systems used in a data center environment including, but not limited to the following: electrical distribution and layout, transformers, PLC’s, generators, switchgear, UPS systems, STS’, ATS (Automatic Transfer Switch)’ PDU’s, chilled water systems, CRAC/CRAH’s, pre-action sprinkler systems, CMMS, BMS, and factors impacting PUE.  
• Expert level knowledge of NFPA70e, NFPA72, NFPA25 and compliance issues as well as building codes regarding fire life safety.  
• Familiarity and experience in data center trending and analysis, with the ability to rapidly learn and use PC based site monitoring systems.   
• Ability to communicate effectively with customers and internal staff.   
• Ability to coordinate, supervise, and communicate with contractors who perform maintenance in the data center.   
• Ability to provide training to increase the knowledge of the team.  
• Familiarity with project management concepts.  
• Familiarity and experience with leadership concepts.  
• Operate hand and machine tools.  
• Operate basic electrical tools. 
• Must be a team player.   

We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.