Datacenter People is working with the largest global provider of cloud and carrier neutral data center, collocation and interconnection solutions.
What The Job Involves
Ensures customer service levels are met promoting a service excellence and best practice culture.
Manages and supervises the execution of facility management activity (operation & maintenance).
Manages and supervises the execution of technical customer services (delivery & quality).
Ensures all critical site infrastructure is monitored, manages incidents on site according to incident process and oversees execution of corrective maintenance.
Maintains a disaster recovery plan for critical assets and requests supply of critical spare parts.
Ensures local Health & Safety regulations are met and aligned with corporate Health & Safety policies.
Responsible for the professional appearance of the site (e.g. cleanliness, friendliness of staff).
Co-ordinates on-site support as required in site specific requests (audits, projects, customer site visits, supplier activity).
Works with property, facility and asset management functions to support site specific reporting.
Works with Capacity Management to optimize Site PUE and space use. Supports up to date capacity reporting.
Works with Expansion to ensure commissioning, hand-over and acceptance for regular operations of newly built DCs or infrastructure projects. Technologies include electrical distribution systems, static and rotary UPS, emergency standby generation, fire alarm/suppression and monitoring systems.
Works with Finance to provide monthly commentary on site specific actuals reporting
Maintain an investment plan fed by audit results, risk register, capacity demand, asset lifecycle.
Implements corporate processes on site and monitors adherence and quality of deliverables.
Works and aligns with other departments and 3rd parties as far as their activity is site related (e.g. Service Transition / Service Delivery).
Acts as the central point of contact to co-ordinate site specific demand side requests with supply side teams.
We're Looking For Someone With
Managing operational staff: defining work plans, outcomes, supervising quality execution.
Electrical and/or mechanical and infrastructure knowledge on high-available data centre or other industry architectures (Generators, UPS, HV/LV transformers, chillers, adiabatic systems).
Proficiency with building management, fire prevention, infrastructure and security systems.
Proficiency with incident management, asset management, monitoring & alarming systems.
Experience in high-available, fault tolerant business environments.
Experience in supplier management, Compliance and Auditing, Documentation.