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    Regional Manager, Data Center Operations

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    Job Description

    London, UK
    The Client

    Datacenter People has been instructed by a global data center business committed to being a positive force for technology, people, and the planet. With a world-class team of trusted industry leaders this client is positioned to lead the industry in reliable, safe, secure, and sustainable digital infrastructure.

    What The Job Involves 

    • Lead a team of Data Center Site Managers and personnel directly responsible for the operations, maintenance, building services, and physical security of critical Data Center facilities. 
    • Work collaboratively with global and local site teams to manage and ensure compliance with global engineering and operational policies, processes, and standards including uptime requirements. 
    • Build strong relationships with customers and drive customer success including meeting/exceeding customer SLA’s and reporting. 
    • Lead Change Management, Equipment Asset and Lifecycle, and Maintenance Management framework and processes for the region. 
    • Lead incident response processes for all engineering and security related incidents including participating in response efforts during emergencies, root cause analyses, corrective actions, and customer communications. 
    • Review and approve critical MOP’s, SOP’s, and EOP’s focusing on personnel health & safety and infrastructure reliability. 
    • Manage Operating Vendor/Partner relationship and selection process for the region. 
    • Develop and implement regional Quality Management Programs and KPI’s and conduct site assessments to ensure compliance with global standards and customer SLA’s. 
    • Partner with Design and Delivery Teams to review engineering design documentation, and to commission and transition data center infrastructure into production. 
    • Partner with Finance Team to manage Operating costs/budgets for the region including development of capital replacement and upgrade plans. 
    • Identify, champion and lead innovation throughout operations functions by thinking outside of the box, researching new technologies, and methods of management. 
    • Promote and build inclusive and transparent teams. 
    • Manage and deliver regional training programs including recurring emergency drills program based on global operational policies, processes, and standards. 
    • Conduct Corporate Audit and Certification processes as the business requires. 

    We’re Looking for Someone With

    • Bachelor of Science degree in an engineering discipline. 
    • Master’s degree preferred. 
    • Minimum 5 years' experience in Data Center Operations in a leadership role of a global organisation. 
    • Minimum 7 years' experience working in a mission critical environment. 
    • In-depth knowledge of Data Center electrical and mechanical infrastructure including fire protection, safety, and building automation systems. 
    • Experience in property & building services, health & safety, energy management, financial budgets & reporting, physical security, and building relationships with customers. 
    • Familiarity with industry standards such as ISO, ASHRAE, IEEE, Uptime Institute, etc. 
    • Experience with Data Center management systems including BMS, EPMS, CMMS, and DCIM. 
    • Proficient in MS Products, AutoCAD and/or other engineering software packages. 
    • Thrives in a fast-paced and continuously developing environment. 
    • Exhibits strong interpersonal skills, communication, and collaboration in a team environment. 
    • Self-starter with superior analytical skills; a problem solver with an astute attention to detail. 
    • Possesses good judgment, honesty, and utmost integrity. 

    We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.

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