Service Manager

Job Description

Halle, Belgium
 
The Client

Datacenter People is recruiting for a company dedicated to prefabricated modular data centers, with an installed base of over 600 units ranging from cable landing stations, repeater stations to disaster recovery sites, covering all-in-one prefabricated data centers, modular utility platforms composed of IT modules and facilities modules, tailor-made as well as co-developed solutions.

What The Job Involves

• You will lead service activities related to the IMACD (install, move, add, change & decommission) of solutions produced
• You will build long-term relationships with customers based on trust, professionalism and customer satisfaction. This includes ensuring that the services are delivered in accordance with the agreements and SLAs.
• You are ultimately responsible for monitoring, predictive, preventive and corrective maintenance and bring our services in line with future market needs (working on next-level services).
• You are also responsible for both partner management and P&L management
• You work with procurement/vendor management and provide inputs based on service experience
• You act as incident manager in case of service escalations
• You study and convert customer requests or specifications into quotes
• You lead the team (consisting of service technicians and a sales & after sales administrative assistant) on a daily basis, planning their work and on-call shifts and assisting them with advice and assistance
• You maintain the safety management system and ensure that rules and procedures are followed and respected.

We're Looking For Someone With

• You lead the team (consisting of service technicians and a sales & after sales administrative assistant) on a daily basis, planning their work and on-call shifts and assisting them with advice and assistance
• You have a Bachelor degree in a technical field, preferably in electricity or electro-mechanics.
• In addition to your studies, you can present at least 5 years of relevant experience in leading a service department or as a technical project manager
• P&L management is known by you
• VCA certified
• You have a good knowledge of ITIL and are experienced in its application
• You can work fluently with current IT tools, including ERP system
• You have a very good knowledge of both national languages and a good knowledge of English
• You are communicative, organizationally strong and have good leadership skills

We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.