Strategic Accounts Application Engineer

SIMILAR JOBS

• Sales Engineer Whitespace

  Competitive plus bonus

  EMEA

  Operations & Engineering

  Permanent

  UK Remote Home Based
   
  The Client

  Datacenter People is partnering with a global leader in power infrastructure for data centers and other mission-critical environments.

  What The Job Involves

  As Sales Engineer you act as the go-to person for the sales team of the assigned region as well as for the customers during the presales phase. You are a subject matter expert for the internal organisation and the customer. Moreover, you show commitment to resolving customer issues, thrive for best in class and assure that every customer touch point is a positive and effective experience. You are member of a team of technical and sales experts within the Center of Excellence for whitespace products.

  • Resolve issues and problems efficiently with a minimum impact to customers and react quickly to the customer demands
  • Provide technical presentations and demonstrating how a product will meet client needs and demonstrate a good understanding of customer value as well as the customer service attitude
  • Ensure that the sales teams receive a required level of technical training and assistance in performing demos, answering prospects/ customer questions
  • Provide end to end solution and design details to (end) customers and support partners / resellers
  • Survey market landscape for solution insights, direction, vendors, and methods and provide technical support for customer product evaluations
  • Identifiy market trends and new application areas for products by interacting with clients and provide professional services for product offering across UK and Ireland
  • Support the customer briefing centers and ensure that they have the current technology and all systems are running correctly
  • Work with marketing/ technical writers to ensure quality / correct marketing materials / internal and external client-oriented documentation for the product area
  • Support marketing by attending trade shows, conferences and other marketing events and present at trade conferences as well as provide input for / reviewing articles in trade publications (if needed and on request)

  We're Looking For Someone With

  • Bachelor's degree in computer science / electrical engineering or related field or equivalent experience
  • Experience of 7+ years in technical sales support of data center infrastructure components
  • Experience in prospecting and engaging new customers
  • Demonstrated knowledge of data center environments (including power)
  • Prior basic knowledge of the following data centre product categories is essential, at least one at prior expert level:
    • Rack Power (Rack PDUs, rack transfer switches, etc.)
    • Remote Access (Industrial KVM, serial console servers)
    • Cabinets and Containments
    • Structured Cabling
    • Cooling
  • Certified Datacenter Professional (CDCP) certification is a plus
  • Extented knowledge on Cabinets and Containments is a plus
  • Problem-solving, customer oriented, team player, pro-active and dynamic personality

  We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.

• Field Service Engineer

  Competitive plus bonus plus company vehicle

  EMEA

  Operations & Engineering

  Permanent

  Halle, Belgium
   
  The Client

  Datacenter People is recruiting for a company dedicated to prefabricated modular data centers, with an installed base of over 600 units ranging from cable landing stations, repeater stations to disaster recovery sites, covering all-in-one prefabricated data centers, modular utility platforms composed of IT modules and facilities modules, tailor-made as well as co-developed solutions.

  What The Job Involves

  The Service Technician reports to the Service Manager and is responsible (after a compact, but intensive, introduction phase) for the completion of the following tasks:

  • Delivering our products to customers;
  • Advising on the preparation of installation files of UPSs and chargers;
  • Carrying out final commissioning on site for the more difficult installations;
  • Performance of preventive maintenance contracts for the difficult installations;
  • Providing training to Junior Service Technicians;
  • Managing junior technicians & providing support on site;
  • Accomplishing administrative tasks such as service reports and others;
  • Technical assistance/support where required.

  We're Looking For Someone With

  • You have a bachelor's degree in electronics or electricity (or equivalent through experience)
  • In addition to your studies, you can present 5 years of relevant experience in after-sales service
  • You read and understand diagrams of electrical and electronic circuits
  • You are meticulous, customer-oriented and service oriented
  • Solving problems and persevering are in your genes
  • You are easy going and have a good knowledge of Dutch and French with a practical knowledge of English
  • Computer science knowledge (Windows, Microsoft Office)
  • You have an unbridled interest and further training in the field
  • You are autonomous & flexible (rotation of the 24-hour on-call service as well as project-dependent travel abroad & offshore)
  • You have a driver's license B

  We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.

• Service Manager

  Competitive plus bonus

  EMEA

  Operations & Engineering

  Permanent

  Halle, Belgium
   
  The Client

  Datacenter People is recruiting for a company dedicated to prefabricated modular data centers, with an installed base of over 600 units ranging from cable landing stations, repeater stations to disaster recovery sites, covering all-in-one prefabricated data centers, modular utility platforms composed of IT modules and facilities modules, tailor-made as well as co-developed solutions.

  What The Job Involves

  • You will lead service activities related to the IMACD (install, move, add, change & decommission) of solutions produced
  • You will build long-term relationships with customers based on trust, professionalism and customer satisfaction. This includes ensuring that the services are delivered in accordance with the agreements and SLAs.
  • You are ultimately responsible for monitoring, predictive, preventive and corrective maintenance and bring our services in line with future market needs (working on next-level services).
  • You are also responsible for both partner management and P&L management
  • You work with procurement/vendor management and provide inputs based on service experience
  • You act as incident manager in case of service escalations
  • You study and convert customer requests or specifications into quotes
  • You lead the team (consisting of service technicians and a sales & after sales administrative assistant) on a daily basis, planning their work and on-call shifts and assisting them with advice and assistance
  • You maintain the safety management system and ensure that rules and procedures are followed and respected.

  We're Looking For Someone With

  • You lead the team (consisting of service technicians and a sales & after sales administrative assistant) on a daily basis, planning their work and on-call shifts and assisting them with advice and assistance
  • You have a Bachelor degree in a technical field, preferably in electricity or electro-mechanics.
  • In addition to your studies, you can present at least 5 years of relevant experience in leading a service department or as a technical project manager
  • P&L management is known by you
  • VCA certified
  • You have a good knowledge of ITIL and are experienced in its application
  • You can work fluently with current IT tools, including ERP system
  • You have a very good knowledge of both national languages and a good knowledge of English
  • You are communicative, organizationally strong and have good leadership skills

  We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.