Account Manager

SIMILAR JOBS

• Business Development Manager - Racks/Containment

  Competitive

  EMEA

  Sales & Marketing

  Permanent

  Frankfurt, Germany
   
  The Client
  
  Datacenter People is partnering with a global leader in power infrastructure for data centers and other mission-critical environments.

  What The Job Involves 

  • To lead our efforts in expanding business in the data centre industry.  
  • Responsible for identifying and developing new business opportunities, managing existing customer relationships, and driving revenue growth.  
  • Strengthening, expanding and qualifying the Export and Global Account Teams. 
  • Drive export sales by actively engaging with clients and partners in target countries. Develop strategies to increase market penetration and achieve sales targets. 
  • Collaborate with teams in different countries to align sales targets and objectives. Ensure that all parties are working towards common goals effectively. 
  • Provide regular reports on sales and budget achievements, as well as pipeline status. Analyse data to identify trends and opportunities for improvement. 
  • Develop and implement training programs for sales teams in target countries.  
  • Ensure that teams are equipped with the necessary skills and knowledge to succeed. 
  • Act as the primary point of contact for teams and clients in target countries. Address inquiries, resolve issues, and provide support as needed. 
  • Assist in the execution of projects, ensuring that timelines and deliverables are met. Coordinate with internal and external stakeholders to ensure project success. 
  • Work on developing the brand in international markets. Develop strategies to increase brand awareness and enhance brand perception. 
  • Assist the expansion team in identifying new market opportunities and developing entry strategies. Provide support in market research and analysis. 
  • Collaborate with global key accounts to ensure their needs are met and to strengthen relationships. Provide support in account management and customer satisfaction. 
  • Work closely with key accounts in the colocation sector, ensuring that their requirements are understood and addressed. Develop strategies to expand our presence in this sector. 

  We’re Looking for Someone With

  • At least 5 years' of experience in sales / business development and experience in the data center market.
  • A degree or diploma in business administration, sales or relevant field.
  • Languages: English, German (additional languages are a plus). 
  • Strong teamwork, communication and organisational skills. 
  • Ability to work effectively in a multicultural environment. 
  • Structured, independent, proactive and objective-orientated way of working.
  • Very high service and customer orientation.

  We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.
   

• Mission Critical – Operations Support (Data Center)

  Competitive

  EMEA

  Operations & Engineering

  Permanent

  Dublin, Ireland
   
  The Client

  Datacenter People is working with the largest global provider of cloud and carrier neutral data center, colocation and interconnection solutions.

  What The Job Involves 

  • Provide Tier 1 and Tier II network and customer service support for mission critical 24/7 Data Centers.
  • Provide Tier I direction and coaching for customers portal usage.  
  • Receive, triage and action incoming phone calls, emails and portal tickets from internal and external customers.  
  • Monitor and action Alarm platforms to ensure all major or critical alerts are dealt with within SLA.  
  • Generate and publish internal and external customer notifications and updates relative to Incidents, Maintenance and Advisories specific to site or regional impact.  
  • Provide proactive and reactive assistance for external customers specific to site operations, connectivity product and customer portal issues and questions.  
  • Escalation point for issues escalated from junior team members where appropriate.  
  • Provide support for the DLR network environments including problem solving, ability to take ownership of unfamiliar tasks and problems and see through to completion, or escalate as needed.  
  • Detects and analyses alarms to provide basic troubleshooting, escalating to Tier III and management if necessary.  
  • Prioritise and triage work properly to meet established KPI measures and commitments.  
  • Provide effective communication with Tier III and management to ensure issues that are escalated receive immediate attention.  
  • Provide thorough documentation of Incident, Maintenance and Problem details in near real-time using existing systems & tools.   
  • Maintain and update current knowledge and skills through internal and external training, continuing education and professional associations.  

  We’re Looking for Someone With

  • 1 year of experience working in a Network Operation Center, Contact Center or equivalent.  
  • 1 year of experience providing customer service or technical support or equivalent.  
  • Excellent written and oral communication skills, able to engage with colleagues and customers and diffuse difficult situations.  
  • Ability to multi-task and prioritise job requirements.  
  • Discipline and commitment to meet deadlines.  
  • Self-motivated and able to work on issues independently with limited supervision.  
  • Effective organisational skills and attention to detail.  
  • Basis skills with Microsoft Operating Systems, Office Suite and Visio.  
  • CCNA or equivalent certification preferred.   

  We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.

• Data Center Manager

  Competitive

  EMEA

  Operations & Engineering

  Permanent

  Frankfurt, Germany
   
  The Client

  Datacenter People has been instructed by a global player and the leading European cloud provider operating over 450,000 servers within 34 data centers across 4 continents to reach 1.6 million customers in over 140 countries.

  What The Job Involves 

  • Assure site safety and compliance.
  • Assure adherence to relevant security standards. 
  • Enable the continued growth and development of the site (infrastructure and IT).
  • Manage and operate world class infrastructure. 
  • Reduce operational risk through pro-active management of infrastructure and analysis of faults and weak signals. 
  • Facilitate good/positive communications across departments. 
  • Exhibit leadership and instil the company vision whilst executing relevant/necessary corporate strategies. 
  • Manage day to day finances (opex/capex) for the data center.
  • Contribute to OVH group continual improvement and groupwide discussions and initiatives. 

  We’re Looking for Someone With

  • Knowledge of power distribution and delivery architecture and equipment including transformers, generators, UPS and batteries 
  • Knowledge of best practice preventative maintenance regimes for critical infrastructure.
  • Knowledge and experience of IT cooling systems architecture and operations in supporting live IT loads.  
  • Knowledge of ISO27001, ISO9001, ISO50001 and PCI-DSS standards. 
  • Opex/capex, profit/loss reporting and general financial planning and reporting. CAPEX project justification and business cases. 
  • People management, conflict management, performance management. 
  • Ability to assess/analyse operational risks in a fast paced and dynamic working environment from the perspective of both service reliability and safety. 
  • Ensuring group strategy and goals are well communicated to all persons. 
  • Fluent German and professional English (at least B2).

  We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.