Hybrid London/Home Based
Datacenter People is partnering with the leading provider of market data and analytics in the field of data centers and digital infrastructure.
What The Job Involves
The account manager will be responsible for looking after our existing customers and making sure they are able to use our services to best achieve their goals.
Monitoring key events which may indicate a customer at risk of churning, such as reduced online activity or analyst engagements.
They must also understand who each of the users among our customers are, what their roles are and how they use the platform.
On renewals, the Account Manager will work closely with the Sales Director EMEA to maximise prospects of a renewal at the best possible price. This will be achieved by making DC Byte an indispensable element of our customers' decision-making process.
The ability to understand and articulate market trends and topics relevant to the data centre sector, and to work closely with the Analyst team to best inform our clients.
At all times, seek to support our customers by maximising the use of DC Byte services to help them achieve their objectives.
Understand the specific needs of each customer and individuals within the customer company.
Monitor key customer information and maintain records within HubSpot CRM.
Coordinate with research team to organise client calls, presentations with analysts as required by customers.
Report to SLT on progress with accounts and identify at-risk customers and develop strategies for retention.
Work with Sales Director EMEA to maximise prospects for renewal.
We're Looking For Someone With
UK passport holder or work visa.
A reasonable amount of business-related international travel is to be expected.
A minimum of 3 years’ experience working in the data centre sector and good general subject matter knowledge.
Prior experience working in Account Management is preferred.
Proven ability to understand specific customer requirements.
Excellent written and verbal communication skills.
We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.