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Critical Facilities Manager (Amsterdam, Netherlands)

Operations/DCP/Technical

The Facility manager provides day-to-day oversight and leadership of the data centre. Responsibilities include leading the maintenance, repair, installation and operation of the facility’s electrical systems, mechanical systems, capacity planning, project management, customer build-outs, and all other aspects of data centre facility operation. The Manager is responsible for managing 24/7 activities of the facilities team while working in collaboration with Network Operations, Engineering and various other internal and external customers.

 

The role will be part of a new business initiative, with the potential to grow the position into a portfolio manager position. The portfolio manager’s role would be accountable for multiple DC accounts across the main FLAP regions of Europe.

 

Key Responsibilities / Duties

 

  • Full accountability for the overall performance of the SLA and required deliverables including compliance, DC performance management against KPI’s (uptime, PUE, EUE, WUE), cost savings initiatives, and customer satisfaction.
  • Support the business unit manager implement this new business strategy through supporting tenders, delivering sales presentations and assisting the business development initiative across Europe.
  • Lead the development, implementation and administration of operational processes, programs and systems in the data centre.
  • Develop and manage the data centre maintenance program and ensure it is delivered and coordinated to align with the DC availability.
  • Develop vendor supply chain in new markets – Amsterdam.
  • Obtain and review vendor bids for maintenance, support and repairs, ensure vendor adheres to quality, scheduling, budgetary guidelines, policies, procedures and standards.
  • Development and management of facilities budget for maintenance, repairs, capital and general operating costs; bottom-up development of yearly budgets.
  • Act as primary technical and operational contact for our client, both as the technical lead and local point of escalation during emergency events and day to day operations.
  • Track operational metrics as well as SLA KPIs, to provide Senior Management oversight and control for both snapshot data and long-term trend analysis.
  • Establish effective business relationships with the customer, and to positively interact with client personnel at all levels.
  • Ensure the risk management program and processes are fully implemented and audited in accordance with company policy.
  • Ensure disaster recovery and business continuity plans are implemented and maintained.
  • Maintain compliance with all local & national life safety building requirements in the DC.
  • The role will be a full-time position based in Amsterdam with (approx. monthly) day trips required to Dublin.

 

Experience

 

  • Critical, 10years or more experience in data centre facility management and operations.
  • Bachelor’s degree in either electrical or mechanical engineering. Fluent in both written and spoken English.
  • Extensive technical knowledge of data centre critical systems: Diesel generators, UPS systems, fuel systems, switchgear, power distribution equipment, chillers, computer room air handlers, fire detection/suppression and building monitoring systems.
  • Leadership of workplace health & safety behavioural programs for both direct and vendor employees.
  • Ability to think strategically and implement new business initiatives and ideas.
  • Manage and report on all costs, monthly forecasts, and variance reporting.
  • Demonstrated experience in driving and closing out operational change.