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Job Description
Gland, Switzerland
The Client
Datacenter People is partnering with a leading global developer and operator of data centers.
What The Job Involves
Act as a pivotal point of liaison with duties focussed on assuring long term, mutually beneficial, performance, and commercial relationship between appointed Clients and the company
Focus on supporting, assuring, and expanding Client agreements with Clients
Work closely to personally interface Client and internal matrix organisation to achieve process and service assurance and international consistency for EMEA-wide Client accounts.
Client Interface
- Routine point of contact regarding service assurance for designated Client accounts
- Resolve Client service issues effectively
- Support and plan Client audits
- Owner for frequent proactive communications with client, both written and verbal
Cultivate strong Client relationship through performance
- Drive monthly/quarterly service review meetings with Clients and Operations
- Drive weekly Client liaison
- Undertake Client satisfaction/pulse reporting
- Monitor business and process metrics to manage Client service, report exceptions for action
- Align metrics and monitor for service assurance and expectations
- SLA measurement and follow up
Delivery
- Support matrix organisation suppliers in delivering optimum performance for Client satisfaction
- Support internal resources and arrange follow up after any incidents, issues, or failure
- Input and advice for new Added Value Services revenue opportunities
- Support transition to operation during start-up and hand-over of designated Client accounts
Corporate Strategy
- Improve company efficiency and effectiveness through delivery of specific objectives and collaborative efforts
- Drive continuous improvement and process initiatives
Internal Interface
- Provide guidance and knowledge regarding Client and contractual expectations within matrix organisation
- Build company-wide understanding/culture regarding specified Client expectations
- Provide management information on designated Client accounts
We Are Looking For Someone With
- 5+ years experience in customer facing role
- Experience in selling technology solutions in a B2B environment
- Evidence of knowledge of data center technologies and architecture is a strong plus
- Experience in selling Data Center services in French Swiss market is a strong plus
- Excellent written and verbal communication skills and ability to handle challenging conversations in a diplomatic and constructive way
- Manages relationships well with presence and gravitas; generates and sustains the interest, attention, and respect of others
- Concern and empathy for the needs of Clients that underpins efforts to build long term mutually beneficial commercial relationships
- High levels of self-driven, inner motivation, performance, focus and drive for success
- Active in planning, organising and effective use of resources ensuring that plans are made and delivered upon
- Understanding, appreciation, and application of commercial and business knowledge with a strategic attitude and perspective
- Bachelor’s degree or equivalent
- Fluent in French and English, German is a plus
- EU Citizenship
We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.
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We’re Looking for Someone Who…
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We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.
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Datacenter People is working with the largest building commissioning and operational risk management providers in the world.
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- Provides oversight of the implementation of the QA/QC management system at site.
- Coordinates the quality inspections with the site sub-contractors and vendors.
- Coordinates with the customers representative on all quality matters.
- Provides oversight in the distribution of relevant QA/QC documentation to site subcontractors while reviewing that completed documentation is stored appropriately upon completion.
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We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.
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- Actively supports the Company’s commitment to safety and its core values.
- Performs quality inspections in accordance with program quality control documentation. Participate and guide project quality control from kick-off until hand-off.
- Provides oversight of the implementation of the QA/QC management system at site.
- Coordinates the quality inspections with the site sub-contractors and vendors.
- Coordinates with the customers representative on all quality matters.
- Provides oversight in the distribution of relevant QA/QC documentation to site subcontractors while reviewing that completed documentation is stored appropriately upon completion.
- Verifies that the quality related site activities are in accordance with the design documents and program standards.
- Participates in the internal and external site audits.
- Coordinates all the quality site inspections through the Contractor QC team.
- Ensures all quality control documentation is compiled and competed for as-built hand over through the Contractor QC team.
- Provide review and reporting of all non-conformance reports and undertake remedial action. Monitors the implementation of the approved site QC Plan.
- Completes and coordinates the approval of the sites QC technical submittals to the customer.
- Coordinates with the Client and Contractor QA/QC team on all quality issues.
- Coordinate and chair the QA/QC site weekly meetings with the Contractor QC personnel.
- Assures all technical documents relative to site quality control are of current status.
We’re Looking for Someone Who…
- Has 10 years' data center commissioning/QA experience.
- Has a Bachelor's degree in an engineering discipline preferred.
- Has Certifications in Lean, Six Sigma, Quality Auditor, and/or Quality Engineer a plus.
- Is experienced with ISO 9001 certification process.
- Has a history and experience driving improved Quality at scale.
- Is able to work seamlessly across functional and department lines.
- Has experience with standard data center equipment to include: electrical distribution equipment from switchgear to panelboards, VFDs, low voltage power and moulded case circuit breakers, overhead IT busway, Diesel Generators, DX units, air handlers, water treatment equipment, BMS modules, and hot aisle containment accessories.
- Is able to travel domestically and internationally as needed.
We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.
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