Client Service Manager

SIMILAR JOBS

• Data Center Sales Engineer

  Competitive

  EMEA

  Sales & Marketing

  Permanent

  London, UK

  The Client

  Datacenter People is has been instructed by a global data center business committed to being a positive force for technology, people, and the planet. With a world-class team of trusted industry leaders this client is positioned to lead the industry in reliable, safe, secure, and sustainable digital infrastructure.
   
  What the Job Involves

  • Technical Expertise: Possess a deep understanding of data center technologies, including server hardware, networking, virtualisation, storage, cooling, power distribution, and security, in order to consult with clients and recommend optimal solutions.
  • Solution Design: Collaborate with clients to gather technical requirements and design customised data center solutions that align with their business objectives, scalability needs, and budget constraints. Sales Support: Work closely with the sales team to participate in pre-sales activities, including product demonstrations, technical presentations, and solution proposal development, showcasing the technical features and benefits of our data center offerings.
  • Client Engagement: Develop strong relationships with key decision-makers and stakeholders within client organisations. Act as a trusted advisor, providing insights into industry best practices, trends, and innovations related to data center technologies.
  • Proposal Development: Prepare detailed technical proposals and quotations, clearly articulating the proposed solutions, scope of work, pricing, and timelines.
  • Project Coordination: Collaborate with project management teams to ensure seamless execution of data center solutions, addressing any technical challenges and ensuring client satisfaction throughout the implementation process.
  • Product Knowledge: Stay current with industry trends, product developments, and emerging technologies related to data center infrastructure, continuously enhancing your knowledge to effectively educate clients and position our offerings.
  • Market Analysis: Monitor the competitive landscape and market trends to identify opportunities for product and service enhancements, and provide valuable feedback to internal teams.
  • Training and Support: Provide training and technical support to clients and internal sales teams to enhance their understanding of data center technologies and effectively promote our solutions.

  We’re Looking for Someone With

  • Proven track record of success in a technical sales role, preferably within the data center industry. Strong understanding of data center technologies, including server hardware, networking, storage, virtualisation, and associated software.
  • Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts to both technical and non-technical audiences.
  • Exceptional presentation skills and the ability to confidently engage with clients in various settings. Project management experience and the ability to manage multiple tasks and projects simultaneously. Solution-oriented mindset with a customer-centric approach to sales and problem-solving. Familiarity with CRM software and sales tools is a plus.
  • Willingness to travel as needed to meet with clients and attend industry events.
  • Thrives in a fast-paced and continuously developing environment.
  • Exhibits strong interpersonal skills, communication and collaboration in a team environment. Self-starter with superior analytical skills; a problem solver with an astute attention to detail. Possesses good judgment, honesty, and utmost integrity.

    
  We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.
   

• Construction Manager

  Competitive

  EMEA

  Design & Build

  Permanent

  London, UK
   
  The Client

  Datacenter People is has been instructed by a global data center business committed to being a positive force for technology, people, and the planet. With a world-class team of trusted industry leaders this client is positioned to lead the industry in reliable, safe, secure, and sustainable digital infrastructure.
   
  What the Job Involves

  • A strong culture of safety is in place. Clear safety goals are in place and has the support of all organisations involved in the project. 
  • Communicate a clear project execution strategy to the overall project team and ensure that this strategy is translated into meaningful goals and associated timelines. 
  • Help to establish and communicate the key project objectives to successfully deliver a constructed and commissioned facility. 
  • Help develop the long term engineering, construction and Start Up plan (in coordination with the Operational Readiness team) required to achieve the project target cost and associated schedule. 
  • Help to ensure that project controls are successful and that the relevant information is communicated to the team and senior management. 
  • Help to execute the project and deliver the appropriate information according to the funding plan agreed with governance. 
  • Help to implement the project execution plan and team building applicable to the relevant project phase. 
  • Support the planning, staffing and organising of the project for the relevant phases  
  • Identify, document and communicate the project risks, exceptions and assumptions. Ensure an effective risk management plan is executed and that risk owners are appointed. 
  • Help to build safety and regulatory compliance into both the design and project execution approach and ensure that this is implemented. 
  • Ensures monthly progress and cost reports are generated and issued. Be the champion for the SPS schedules/reports in EMEA. 
  • Help to find innovative and creative approaches regarding the design and /or construction of facilities that will result in substantial cost and/or time savings while still achieving all of the project objectives.   
  • Help to ensure that the ADA Infrastructure EHS, Quality and Engineering standards and practices are implemented and the safety and quality goals are met during the course of the design and construction and close-out. 
  • Excellent communications developed within the ADA Infrastructure project team and to the wider program team as appropriate. 

  We’re Looking for Someone With

  • Strong leadership skills.
  • Strong communications skills.
  • Interest in engineering and construction.

    
  We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.
   

• Commerical Manager

  Competitive

  EMEA

  Design & Build

  Permanent

  London, UK
   
  The Client

  Datacenter People is has been instructed by a global data center business committed to being a positive force for technology, people, and the planet. With a world-class team of trusted industry leaders this client is positioned to lead the industry in reliable, safe, secure, and sustainable digital infrastructure.
   
  What the Job Involves

  • Create cost estimates, studies, analyses and evaluations at all levels of project development, with heavy focus on conceptual planning and pre-construction phases, this role will partner with the wider strategic, pre-construction and delivery and commissioning teams.
  • Provide various cost analysis, data gathering, and data analytics specific to the cost of work for construction.
  • Provide cost estimates for OpEx requirements and associated Lifecycle CapEx costs (replacement costs during lifetime, etc.). 
  • Analyse drawings, specifications, proposals, and other documentation to prepare/review/comment on time, cost, and labour estimates for projects.
  • Review quantity take-off as a separate validation of contractor pricing.
  • Review contractor and subcontractor GMPs and change order estimates.
  • Provide costing information for customer requested changes on a timely basis (in tandem with GC during execution).
  • Provide the link between the delivery team and the wider GLP finance functions.
  • Review and implement lessons learned to ensure estimating data is accurate and competitive.
  • Review, evaluate and negotiate non-OFCI material quotes as needed.
  • Understand and handle competing priorities in a dynamic environment.
  • Develop and maintain relationships with subcontractors/partners.
  • Provide feedback to management team on partners’ commercial performance – cost consultants, GC, MEP, etc. 

  We’re Looking for Someone With

  • Proven record of leadership, strong verbal and written communications abilities, good interpersonal and organisational skills, computer proficiency, capacity to multi-task in a fast-paced environment, impeccable integrity and can-do attitude are all essential to success.
  • Proficient with Microsoft Office software & Microsoft Project version 2003 or higher 
  • A proven record of accomplishments entering new regions and, with the wider team, putting together construction projects from beginning to end ensuring the timelines are met. 
  • A thorough understanding of contracting strategies including but not limited to lump sum, cost plus, fee-based, T&M.
  • A thorough understanding of material take-off & cost estimating experience, and a working understanding of labour rates, general conditions, overhead, & profit.
  • Knowledge of AutoCad is a plus.
  • Knowledge of network & operating systems support a plus.
  • Strong customer service skills.
  • Ability to develop and document procedures.
  • Must be able to work with people at all levels internally and within the customer & vendor environments. 
  • Must be able to work in a team environment. 
  • Degree qualification in quantity surveying. 
  • 3 – 5 years' of experience working in mission critical data centre constructions, UPS system installations, generator installations and have overall critical facility knowledge.
  • Experience of project management.
  • Must be able to handle multiple construction projects simultaneously.
  • Must be willing to travel between 35-50% of the time as well as oversee multiple projects in multiple jurisdictions simultaneously. 

    
  We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.