Limburg an der Lahn, Germany
Datacenter People is working with a leading international cloud computing company.
What the Job Involves…
- Deployment and maintenance of data centers.
- Responsible for defining a development strategy for data centers that meet growth targets.
- Manage all IT/RUN technicians in your DC working 24/7 and strive to improve customer relations.
- Manage the team and provide managerial support required : annual appraisal, salary reviews, individual and collective feedbacks, days-off monitoring.
- Ensure good customer relations and customer satisfaction are maintained on a daily basis.
- Identify training needs and develop skills within the team.
- Supervise the DC system architecture and maintenance activity.
- Carry out regular audits on internal technical procedures to check operations.
- Deploy the Lean Management tools recommended by the RUN DC Manager.
- Ensure that operational planning and fixed objectives are respected.
- Manage the activity of the technicians.
- Manage monitoring alerts and customer ticket escalations.
- Ensure technicians provide a high level service.
- Prepare and manage preventive maintenance campaigns.
- Ensure major defaults on installations are escalated to the on-call datacenter technician and/or administrator team.
- Ensure the service is available 24/7.
We’re Looking for Someone Who…
- Has excellent knowledge of management techniques.
- Has the ability to follow and document internal procedures.
- Possess knowledge of the data center sector.
- Has strong managerial skills to coordinate the activity of the technicians.
- Has excellent interpersonal skills.
- Has excellent communication skills within a team.
- Has proven organisational skills, autonomous and adaptable.
- Has 2 years’ higher education in IT.
- Has a minimum of 3/5 years’ as Manager in IT/Data center/Industrial companies.
We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days