• OPPORTUNITIES
    This job is no longer available.
    You can view related vacancies or set-up an email alert notification when similar jobs are added to the website using the buttons below.

    Implementation Manager

    Competitive basic + bonus
     

    Job Description

    Hamburg, Germany

    The Client

    Datacenter People is working with an infrastructure platform operating over 100 edge data center facilities across Europe.

    What The Job Involves

    The Implementation Manager is responsible for the technical onboarding of colocation customers and acts as the Implementation Services Team’s focal point for customer project co-ordination, interfacing with internal delivery systems, internal teams, customers, vendors, finance, sales, and on-site managers on all aspects of service delivery. During implementation the Implementation Manager acts as the Single Point of Contact (SPOC) for customers during the implementation and ensures that handover to Operations is completed correctly.

    Customer Delivery

    • Manage order queues and provide KPIs and associated reporting.
    • Manage multiple on-going implementation projects for both internal and external customer projects, managing project resources, timelines and customer’s expectations, escalating and resolving delivery issues as required.
    • Provide customers with accurate information, providing guidance over internal processes and other contact points within the organisation including providing handover/customer-welcome packs to new customers.
    • Handover documentation to customer and site management team including onboarding customers to the service desk.
    • Support and awareness of customer contract renewals and generate cross/up-sell opportunities based on customer requests
    • Act as single point of contact for information required around the datacentre and facilitate tours for Sales, Sales Support, Marketing etc.
    • Responsible for service management process compliance within Colo customers lifecycle.

    Reporting & Governance

    • Review customers’ installations on compliancy with AtlasEdge standards.
    • Produce project delivery programmes/reports and Service Delivery Review Board reporting
    • Maintain technical information and documentation, keeping it up to date and stored correctly in the provided systems (CRM, DCIM, service requests, floor plans, cross-connects etc)
    • Keeping site team and country managers updates on new customer pipeline
    • Maintaining an accurate record of footprint availability per Data Centre and IDC.
    • Initiate accurate billing information for invoicing of services if required and ensure all chargeable activities are captured and billed

    General

    • Create accurate and applicable work orders for provisioning resources to follow
    • Review installation activity to assist in defining internal/external support requirements
    • Track and improve upon general methods, processes and deliverables for projects
    • Interaction with pre-sales business function
    • Manage stock of colocation consumables (cables, racks, PDU’s etc)
    • Continuous improvement on colocation product portfolio
    • Act as single point of contact for small works requests
    • Accountable for carrier connectivity product delivery in datacentres

    We Are Looking For Someone With

    • Experience in customer facing roles
    • Datacentre service delivery experience
    • Good understanding of the technologies in use in datacentres
    • Cross-connect management
    • Working in/with cross functional teams
    • Good working knowledge of ITIL service management
    • ITIL certification preferable
    • Prince 2 ® / PMP Foundation and Practitioner
    • Proficient level of German and English languages is a mustEU Citizenship

    We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.

    SIMILAR JOBS
    • Pre-Sales Manager

      Brussels, Belgium
       
      The Client

      Datacenter People is recruiting for a company dedicated to prefabricated modular data centers, with an installed base of 600 units ranging from cable landing stations, repeater stations to disaster recovery sites, covering all-in-one prefabricated data centers, modular utility platforms composed of IT modules and facilities modules, tailor-made as well as co-developed solutions.

      What the Job Involves…

      • As an expert, you provide technical support to the sales, production and after-sales process.
      • You take care of the product management for Automation DCF, including market studies
      • You develop innovative concepts in prefab data centers.
      • You support the sales team in terms of sales argumentation, documentation and price calculations to achieve the targets.
      • You participate in sales meetings and give presentations, both in Belgium and abroad.
      • You study the customer's question or of a specifications and look for a tailor-made solution and convert it into a quotation (high level design).
      • You calculate the cost price and selling price of items and their commissioning.
      • You will work closely with our solution architects and our Chief Technical Officer to create quotations and guarantee the transfer of ordered projects to the solution architects.
      • You support the Chief Commercial Officer in formulating the objectives including the forecast and the budget and achieving them.

      We’re Looking for Someone Who…

      • In possession of a master's degree in Engineering (industrial engineer electricity / electronics / industrial design or construction) and you have affinity for product marketing and sales.
      • You have preferably a few years of relevant experience.
      • Passionate about data centers, an accreditation is a strong plus.
      • Always looking for improvements and new products for existing and new markets.
      • A team player who approaches problems with an open mind and a positive attitude.
      • A good communicator, fluent in English and preferably knowledge of DUTCH and/or FR, any other language is a plus.
      • Eager to learn and have good presentation skills.
      • Willing to travel.

      We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.
       

    • Production Team Lead

      Brussels, Belgium
       
      The Client

      Datacenter People is recruiting for a company dedicated to prefabricated modular data centers, with an installed base of 600 units ranging from cable landing stations, repeater stations to disaster recovery sites, covering all-in-one prefabricated data centers, modular utility platforms composed of IT modules and facilities modules, tailor-made as well as co-developed solutions.

      What the Job Involves…

      • Organising the workflow to meet specifications and deadlines.
      • Controlling production to prevent problems and solve them if necessary.  
      • Monitoring and evaluating the performance of production personnel.
      • Determine the amount of resources needed (personnel, machines, etc.) and ensure that these resources are available. 
      • Approval of maintenance work, purchase of equipment, etc.  
      • Ensuring that the output meets quality standards and in line with the promised delivery time. 
      • Ensuring that his/her department makes the products in accordance with the production records. 
      • Enforce health and safety precautions. 
      • Search for efficiency improvements and implement them. 
      • Reporting and budget management of production costs on a frequent basis. 
      • Reporting to senior management.
      • Day-to-day management of production.
      • Creation and updating of the production schedule based on the released work orders. 
      • Defining the needs of personnel and machines. 
      • Monitoring production efficiency, checking registered production times. 
      • Participate in studies of method / productivity / organisation / layout 
      • Reporting production statistics. 
      • Recruiting, onboarding, and training new employees. 
      • Maintaining safety, including VCA.  

      We’re Looking for Someone Who…

      • Higher (non) university level or equivalent through experience.
      • Proven experience as a production team lead. 
      • MS Office en ERP software. 
      • Understanding Quality Standards and Health & Safety Regulations.
      • Knowledge of performance evaluation and budgeting concepts. 
      • Languages: fluent Dutch and French, good knowledge of English  
      • Lean management. 

      We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.

    • Data Center Technician

      Slough/Woking, UK
       
      The Client

      Datacenter People has been instructed by a leading provider of technology managed services and smart building solutions for data centers and critical workspaces.

      What the Job Involves…

      • Perform and deliver patching and jumpering on infrastructure frames.
      • Provide 1st and 2nd line fault finding diagnosis and fixing of SCS and Switch Connectivity.
      • Conduct infrastructure testing with Fluke test equipment and management software (Linkware) and ensure compliance with manufacturer, customer and published standards.
      • Provide technology support, with the ability to configure IP addresses on devices.
      • Coordinate and deliver Data Centre moves, including decommissioning, recommissioning, and testing equipment.
      • Interact with end users to diagnose issues and to understand their specific requirements.
      • Liaise directly with the Client to ensure that projects are meeting requirements and being delivered within the agreed timeframe.
      • Supervise onsite teams for installation purposes
      • Report on progress and any issues affecting the work to relevant managers, both internal and external, using designated systems and agreed processes.
      • Act as a single point of contact for IT equipment moves.
      • Facilitate communication between various stakeholders, both technical and non-technical, to ensure the successful delivery of moves and support.
      • Complete accurate, timely documentation and provide appropriate certification to the Client.
      • Survey, quote, and plan installations/projects on a small to medium scale in line with Client requests.

      We’re Looking for Someone Who…

      • Understand the basic elements of IT network architecture, including the range of cable types and networking equipment.
      • Understand the test parameters for copper and fibre cable certification in accordance with appropriate industry standards e.g., BSEN 50346 – Information Technology-Testing of Installed Cables, the routine for test equipment service and calibration.
      • Understand the types of health and safety risk that could be incurred whilst carrying out cabling connectivity tasks, who might be affected by the risk, and what actions can be taken to mitigate the risk.
      • Familiar with the concept of the ‘internet of things’ (IoT) and the effects of emerging technologies on media selection, installation practices and additional testing requirements.
      • Familiar with the structural components of equipment racks/cabinets and how to assemble them to meet the requirements of the infrastructure design.
      • Understand the need to maintain accurate documentation and the depth of information required for successful completion and handover to the Client.
      • Good communication skills, both written and verbal, in order to communicate effectively with colleagues and key stakeholders in the customer’s organisation.
      • Good MS Office Suite (Outlook, Excel, Word, Teams etc.) and general IT skills.
      • Ability to follow clear directions and work in accordance with agreed processes.
      • Use literacy and numeracy skills to quantify requirements and timelines for tasks to be carried out.
      • Follow best technical practices to maintain quality standards whilst meeting agreed timescales.
      • Interpret detailed project plans to construct and fix network equipment cabinets, prepare cable pathways, and install cable support and containment systems.
      • Proficient in the use of testing equipment, including OTDR and Fluke DTX 5000.
      • Comply with Risk Assessment, Method Statement (RAMS) and on-site Health and Safety requirements.
      • Reduce the danger of working in confined spaces by implementing appropriate health and safety procedures, using and maintaining personal protective equipment.
      • A valid ECS/CSCS Card.
      • A relevant qualification, e.g., CNet CNCI®, CNet CNIT ®, BICSI
      • Installer Level 2/3 or a recognised equivalent.

      We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.