Service Engineer

Job Description

North Holland, the Netherlands

The Client

Datacenter People is working with a leading power manufacturer into the Data Center industry.

What the Job Involves

• Handling of service requests directly addressed to service engineer (based on customer or SLA).
• Resolving of technical problems forwarded from Level 1 Support
• Initiation of on-site interventions (to be done by service partner (ASP)) and creation of adequate repair instructions and determination of required spare parts, on-site job SLA monitoring.
• Support and participation in creating and updating the technical documentation/operating instructions (knowledge base) for remote and on-site service activities.
• On-site service for local key customers.
• Conducting of trainings for ASPs.
• Remote diagnostics and service.
• Communication of identified product issues to Quality and Master Service Engineer.

We’re Looking for Someone With

• Has an electrical engineering background and experience in UPS & Data Center are required.
• Has excellent communication skills.
• Has an understanding of end-to-end service processes.
• Is fluent in English.
• Has good MS Office knowledge.

We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.