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Service Manager

Competitive
 

Job Description

Belgium

The Client

Datacenter People is partnering with a manufacturer of power protection systems for multiple sectors including data center.

What the Job Involves...

  • Coordinate technicians on major projects.
  • Ensure the commissioning of products in compliance with installation procedures.
  • Plan preventive maintenance of products.
  • Ensure customer contact, manage conflict situations and provide solutions (hotline management).
  • Monitor machines at the end of their life at the customer's site and provide prescription/advice services.
  • Contribute to the company's continuous improvement by reporting information to the various departments concerned (sales, management, etc.).
  • Coordinate a team by following the action plan of the after-sales manager or managing director.
  • Dispatch business according to the team's technical skills and the client's geographical location to ensure a local response.
  • Ensure the follow-up and management of the missions in his area (operational follow-up of progress).

We're Looking for Someone Who...

  • Has strong experience managing an after sales team. 
  • Has an electrical engineering back-ground is essential.
  • Independent action and organisational talent.
  • Has an analytical mind and driving force.
  • Has strong communication skills, performance-oriented and customer-oriented action.

We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.

SIMILAR JOBS

Field Services Engineer

Munich, Germany
The Client

Datacenter People is working with a leading Power and Cooling provider into the data center industry.

What the Job Involves...

  • Respond, in a professional manner, to all assigned service calls while on duty.
  • Read, understand, and comply with all procedures outlined in the Field Procedure Manual.
  • Perform all work in a safe manner, and in accordance with established company safety policy.
  • Keep dispatching center informed of your schedule and the status of all open jobs.
  • Ensure spare parts are properly accounted for using established parts procedures.
  • Submit periodically paperwork in a timely, accurate and complete manner and in case of Wireless Field Service.
  • Maintain the accuracy of the customer listing by reporting errors.
  • Report sales or service leads to the proper department.

We're Looking for Someone Who...

  • Has a professional experience in technical service area.
  • MUST have a German driving license.
  • Has experience working with Low Voltage Electrical systems (USP systems).

We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.

Service Engineer

Saxony, Germany
The Client

Datacenter People is working with a leading European data center investor & operator.

What the Job Involves...

  • Working with a team of highly qualified Technicians, the role offers huge development potential for any candidate wanting to work on the leading edge of the growing data centre industry.
  • Operation and maintenance of all critical facility systems, areas include: Electrical, Mechanical, Building and Control.
  • Monitor the EPMS, BMS, Fire Systems Alarms and respond in a timely manner.
  • Operate, monitor, maintain and respond to abnormal conditions in critical facility systems.
  • Perform preventative, corrective and emergency maintenance on state of the art medium & low voltage, high availability power systems.
  • Ensure all subcontractors are inducted & permitted to work.
  • Ensure that documents library and workshop are clean & tidy always.
  • Provide input into and develop site specific procedures including EOPs, SOPs and MOPS.

We're Looking for Someone Who...

  • Has a fully verifiable trade qualification in a relevant engineering discipline & verifiable additional training that is relevant to the proposed environment.
  • Has an understanding of LV power distribution and loading.
  • Has a strong understanding and experience of the electrical & mechanical systems used in a data centre environment, including: Feeders, Transformers, Generators, Fuel Systems, Switchgear, UPS Systems, Battery Banks, ATS / STS Units, Chillers, Air Handling Units, CRAC Units, Fire Alarm Systems and Fire Suppression Systems.
  • Is experienced using complex automatic control equipment, including relay logic, programmable logic controllers (PLCs), building management systems and their integration with the data center infrastructure.
  • Has experience of low & medium voltage distribution systems & associated switch gear and protection equipment is preferred.
  • Is able to work shifts and to provide emergency cover as required.
  • Has prior data center experience is preferred.

We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.

Service Engineer

North Holland, the Netherlands
The Client

Datacenter People is working with a leading power manufacturer into the Data Center industry.

What the Job Involves…

  • Handling of service requests directly addressed to service engineer (based on customer or SLA).
  • Resolving of technical problems forwarded from Level 1 Support
  • Initiation of on-site interventions (to be done by service partner (ASP)) and creation of adequate repair instructions and determination of required spare parts, on-site job SLA monitoring.
  • Support and participation in creating and updating the technical documentation/operating instructions (knowledge base) for remote and on-site service activities.
  • On-site service for local key customers.
  • Conducting of trainings for ASPs.
  • Remote diagnostics and service.
  • Communication of identified product issues to Quality and Master Service Engineer.

We’re Looking for Someone Who…

  • Has an electrical engineering background and experience in UPS & Data Center are required.
  • Has excellent communication skills.
  • Has an understanding of end-to-end service processes.
  • Is fluent in English.
  • Has good MS Office knowledge.

We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.