When you engage with Datacenter People, we believe that you have a right to expect a certain standard of service. We will always strive for:
- Confidentiality: When you become a candidate, you put yourself at a certain amount of risk with your current employer. For that reason, you are entitled to the highest levels of confidentiality. To safeguard your confidentiality, we will obtain your authorisation before presenting your CV to a client organisation. We will contact you directly and discreetly at all times. We will not contact references provided by you without your permission and we will not use reference checking as a way to approach new clients for business. We will not discuss your candidacy with anyone and we will caution a client to also safeguard your confidentiality.
- Full information: In order to make the right decision, you need to know as much as possible about the the position and a client organisation. This ultimately requires full and open disclosure regarding:
- The nature and requirements of the position
- The rate or compensation package
- Whether relocation is required
- Information regarding the client organisation
Be aware, however, that during your first conversation, when you are still being evaluated as a potential candidate for the position, we are under no obligation to divulge confidential information about the position or a client. Only after you have been identified as a legitimate candidate should you expect more than the most basic information. Even then, there could be times when certain information about a client has to remain confidential until the final stages of the recruitment process. - Credibility: All searches are open and available, with the intent of a client organisation to make any and all efforts to fill an open position. We do not advertise non-existent positions just to add candidates to our database.
- Accuracy: The description of an open position will accurately and specifically identify the attributes and requirements of that position as they relate to a client organisation, location, work to be completed and performance measurement criteria.
- Preparation: You should expect that you will be provided with all relevant information about the organisation and the hiring manager in order to best prepare you for success during the interview process.
- Respect for your time and position: We understand that your current position demands your full time and attention. When scheduling appointments and interviews we will demonstrate the utmost respect for your time, your position and your responsibilities to your employer.
- Timely communication and follow up: The completion of a recruitment assignment can take many steps between initial contact and the ultimate hiring of the successful candidate. Once you become an active candidate, we will communicate with you in a timely manner at each and every step of the process. This means proactively updating you on the progress of the recruitment as well as responding in a timely manner to any inquiries initiated by you.
- Feedback: Based on our understanding of the position and a client's needs, we will give you an honest appraisal of how you seem to fit the opportunity and where you do not seem to fit. If at any point in the process the client decides not to proceed with your candidacy, we will provide as complete an explanation of the client's decision as possible.
- Professional treatment: We will comply with all the employment laws that apply to the recruiting process. In addition, we will strive to demonstrate a high level of professionalism with you; professionalism for us means:
- A clear understanding of the position and the client's expectations for it
- Conducting an organised, well thought-out interview
- Doing what we say we are going to do when we say we are going to do it
- Demonstrating knowledge of the market and the client
- Answering all your questions in an honest and forthright manner - Adequate process details: As a candidate you are entitled to know what to expect as the process unfolds. For example, what is the anticipated time frame for the first round of interviews? If you make the first cut, what happens next? We will readily volunteer this kind of information.
- Consistency between Datacenter People and a client: We will always do our best to be on the same wavelength as a client in terms of the information we present to you. Keep in mind, however, that while we represent a client organisation, we do not have complete control over a client's communication with you during the process. If changes occur that contradict the information we give to you, you should ask for clarification.
- No pressure: The best placements happen when you have the time to make a measured, well-thought out decision. For this reason, we will never try to hurry your decision or put undue pressure on you to accept an offer. However, we will keep you informed of any deadlines imposed by a client and the implications for not making a decision prior to those deadlines.
- A trusting relationship: We hope that by sticking to the above principles you will naturally develop an open and trusting relationship with us. Conversely, if for any reason you do not feel you can trust Datacenter People or a client, you would be best to withdraw from the process. Keep in mind that we will be striving for more than just filling the position for a client; we want to help you make the best decision for you, your family and your career.
- Concluding the recruitment: If our client decides to hire you to fill the position, you have arrived at one of the most important stages of the recruitment process – negotiation of your contract or employment agreement. This can involve highly sensitive issues in which we can play a crucial role of intermediary to ensure open and effective communication between client and candidate. Use this 'honest broker' channel of communication to express any concerns or requirements that you may have on terms and conditions. When the process is completed and you have signed on the dotted line, we will stay in touch with you to make sure that your transition into the new contract or position is a success. Feel free to contact us with major concerns that arise, we may well be able to help. If the position about which you are being contacted is not right for you at the present time we will keep you up to date with other opportunities in the market for your skills and experience.