Dublin, Ireland

Responsibilities:

• Leads and oversees the pre-contract technical service solution design function and team to summit an appealing technical solution to the customer.
• Owning the proposed technical design & liaise with the sales & service implementation team to ensure the proposed solution will meet the customer requirements and implementation lead times can be achieved.
• Supporting sales & advise customers on technical solutions during the ‘lead to contract phase’
• Maintains relationships with peer technical and operational teams which are critical to the overall success of the customer experience.
• Oversees the design, integration, deployment and guides customers in formulating requirements, advises alternative approaches, and conducts feasibility and roi studies.
• Is having full responsibility for the costing of the proposed technical solutions and maintain cost/solutions objectives.
• End responsible for a proper documentation management and structure within the service solution design function regarding floorplans and contract drawings.

Education and Experience:

• Telecommunication or Electrical Engineering
• Technical background (experiences in any technical field is a distinct advantage)
• Ability to assess electrical and mechanical capacity to make informed decisions
• Project management
• Strong attention to detail.
• Commercial background in pricing technical solutions and undertaking ROI studies
• An understanding of the colocation business landscape
• Proven track record in developing client relationships
• Certificate as qualified electrician
• Bachelor’s degree in Economics (BA or equivalent), Engineering or related discipline or equivalent work experience in customer relationship
• Certificate in project management
• Experience in the data center sector or telecommunications
• Fluent in English, both written and oral (at least Advanced)
• ITIL v3 Intermediate Certification - Service Delivery Management