Critical Operations Manager

Job Description

California, USA
 
The Client

Datacenter People is partnering with one of the world's leading data center operators, delivering digital infrastructure to scale the world's most innovative companies, through a comprehensive suite of wholesale, colocation, build-to-suit, and powered shell solutions.
 
What the Job Involves

• Lead and implement a standardised culture of always working safely across all STACK data centers.
• Data center subject matter expert for electrical, mechanical, fire life safety, and other data center systems.
• Advise the Senior Director, Critical Operations of the status of the site level preventative and corrective maintenance programs.
• Operate, monitor, maintain, and respond to abnormal conditions within the facility.
• Implementing site-level efficiency projects and maintaining overall site design PUE.
• Ensure preventative and predictive maintenance program is executed.
• Training and mentoring of junior staff.
• Manage vendor relationships and service contracts.
• Manage vendor procurement and billing process.
• Site budgeting and forecasting for both CapEx and OpEx.
• Create highly detailed technical procedures for maintenance events, emergency situations, standard site evolutions, etc.
• Responsible for ensuring construction and commissioning activities do not impact existing critical operations.
• Develop and maintain individual training plans for each employee in line with training and development program.
• Be a customer liaison for all site-level inquiries.
• Lead incident reporting and root cause analysis processes to deep dive into abnormal occurrences within the data center.
• Expert technical review of procedures.
• Expert technical review of company standards and policies.
• Manage site audits both internal and external.
• Adherence to compliance standards.
• Manage systems to avoid unplanned, customer-impacting outages.
• Manage the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency.
• Navigate and utilise CMS, EPMS, and BMS systems.
• Provide day-to-day exceptional customer service and support.
• On-call availability may be required to respond to emergency situations at the data center.
• Taking on other duties as required by STACK. Job duties, roles, and responsibilities are subject to change over time.
• The site staff includes Assistant Critical Operations Manager and Critical Operations Technicians. 
• The expected span of control for this position will range from 4 to 12 direct reports.

We’re Looking for Someone With

• High school diploma or equivalent
• Minimum of 5-7 years’ experience in a data center or other related mission-critical operations role.
• 3-5 years' experience in administering and managing facility preventative maintenance programs.
• 3-5 years' experience in vendor and project management
• Knowledge of data center (hyper-scale, enterprise, and colocation), and telecommunications industries.
• Experience working with various Microsoft Office applications and other database housing software
• Ability to handle a multitude of tasks and work well in stressful situations.
• Expert understanding of the electrical and mechanical systems used in a data center environment.
• These include, but are not limited to UPS, Transformers, PDU’s, RPP’s, Chillers, CRAH, CRAC, STS, ATS, and Pre-action systems
• Expert knowledge of NFPA70e, NFPA72, NFPA25, and compliance issues as well as building codes in regard to fire life safety.
• Expert knowledge and experience in data center trending and analysis, with the ability to rapidly learn and use PC-based site monitoring systems.
• Proficient in data center commissioning standards
• While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to handle, reach or feel objects, climb stairs, balance, stoop or kneel, talk, see at close range, and hear for extended periods of time.
• Must be able to lift and/or move up to 25 pounds.
• Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support.
• Must be comfortable working in a high stress, fast paced environment with shifting priorities.

We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.