Inside Sales Rep

Job Description

Remote, Netherlands
 
The Client
Datacenter People is partnering with a global leader in power infrastructure for data centers and other mission-critical environments.

What The Job Involves

• Provide exceptional customer service to develop and maintain relationships with key partners/customers. Be proactive to provide information and respond to questions in a timely manner.
• Maintain accurate customer records and sales transactions in Salesforce CRM.
• Provide assistance to customers, answer questions, respond to customer inquiries regarding quotations + order status where needed, ship dates and inventory availability; expedite orders, follow through on quotes, and complete sales orders.
• Have a basic understanding of LDCS products & services and is informed / up to date on current industry trends and practices in the datacenter market.
• Assist front office Sales Managers and customers to determine what products are the best solution for the customer project based on scope and budget. Complex product requirements are handled by other team members (e.g. Sales Engineers)
• Train / Support other LDCS teams to further align processed for the set regions
• Continuous alignment with front office + CSR teams on the progress of sales opportunities, pending orders.
• Communicate with clients, help solve their problems, and provide up-to-date information.
• Pro-active follow up with the different CSR teams to reduce errors, delays, additional costs, etc., always with a focus on customer satisfaction & experience.
• Keep systems (Salesforce, ERP, etc) up to date. E.g. update opportunities, contacts, account information, quotations, etc.
• Offer commercial assistance and basic portfolio advice to customer, both internal as external
• Monitor and log product evaluations and escalate where necessary.
• Be the first point of contact for new leads in the EMEA regions (requests for quotes, where to buy) and questions coming in via general e-mail address. Liaise with local Sales teams
• Check if product prices/discounts on PO’s that are coming in are valid
• Meet with key (internal) customers and decision makers on a mid-year basis to develop and maintain professional relationships.
• Any other administrative work that might come up and is considered necessary to support the team and help the team be successful and efficient.
• Suggest continuous improvement points for improving processes and data.
• Maintain close contact with key persons for LDCS Global Key accounts regarding pipeline management / forecasting.
• Coordinate multi-brand projects post sales by engaging with the CSR’s and customer.
• Be responsible for the LDCS cross-border tenders and cooperate with the internal commercial
• teams, customer and different LDCS factories.

We’re Looking for Someone With

• Commercial education (BSc level): preferably Sales Support / Customer Service experience in a technology driven international B2B environment.
• Customer focused and familiar with consultative selling.
• Fluent in English, preferably second/third modern language (e.g. Dutch, German, French).
• Experience in export and document handling is a big plus.
• Analytical, accurate, process oriented, team player, self-starter.
• Pro-active and dynamic personality.
• Information technology industry, datacenter industry experience preferred.
• Project management skills including planning, organizing, and coordinating tasks.
• Computer proficient with knowledge of Microsoft Office products.
• (Word/Excel/Outlook/PowerPoint), experience with Salesforce.com preferred.
• Effective oral and written communication skills with the ability to provide information across multiple groups in the Company including CSR teams, Finance, Engineering, Marketing, and Sales.
• Position will require limited travel; ideal candidate must be able to travel up to 2 times a year.

We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.