Client Service Manager

SIMILAR JOBS

• Construction Manager

  Competitive

  EMEA

  Design & Build

  Permanent

  London, UK
   
  The Client

  Datacenter People is has been instructed by a global data center business committed to being a positive force for technology, people, and the planet. With a world-class team of trusted industry leaders this client is positioned to lead the industry in reliable, safe, secure, and sustainable digital infrastructure.
   
  What the Job Involves

  • A strong culture of safety is in place. Clear safety goals are in place and has the support of all organisations involved in the project. 
  • Communicate a clear project execution strategy to the overall project team and ensure that this strategy is translated into meaningful goals and associated timelines. 
  • Help to establish and communicate the key project objectives to successfully deliver a constructed and commissioned facility. 
  • Help develop the long term engineering, construction and Start Up plan (in coordination with the Operational Readiness team) required to achieve the project target cost and associated schedule. 
  • Help to ensure that project controls are successful and that the relevant information is communicated to the team and senior management. 
  • Help to execute the project and deliver the appropriate information according to the funding plan agreed with governance. 
  • Help to implement the project execution plan and team building applicable to the relevant project phase. 
  • Support the planning, staffing and organising of the project for the relevant phases  
  • Identify, document and communicate the project risks, exceptions and assumptions. Ensure an effective risk management plan is executed and that risk owners are appointed. 
  • Help to build safety and regulatory compliance into both the design and project execution approach and ensure that this is implemented. 
  • Ensures monthly progress and cost reports are generated and issued. Be the champion for the SPS schedules/reports in EMEA. 
  • Help to find innovative and creative approaches regarding the design and /or construction of facilities that will result in substantial cost and/or time savings while still achieving all of the project objectives.   
  • Help to ensure that the ADA Infrastructure EHS, Quality and Engineering standards and practices are implemented and the safety and quality goals are met during the course of the design and construction and close-out. 
  • Excellent communications developed within the ADA Infrastructure project team and to the wider program team as appropriate. 

  We’re Looking for Someone With

  • Strong leadership skills.
  • Strong communications skills.
  • Interest in engineering and construction.

    
  We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.
   

• Commerical Manager

  Competitive

  EMEA

  Design & Build

  Permanent

  London, UK
   
  The Client

  Datacenter People is has been instructed by a global data center business committed to being a positive force for technology, people, and the planet. With a world-class team of trusted industry leaders this client is positioned to lead the industry in reliable, safe, secure, and sustainable digital infrastructure.
   
  What the Job Involves

  • Create cost estimates, studies, analyses and evaluations at all levels of project development, with heavy focus on conceptual planning and pre-construction phases, this role will partner with the wider strategic, pre-construction and delivery and commissioning teams.
  • Provide various cost analysis, data gathering, and data analytics specific to the cost of work for construction.
  • Provide cost estimates for OpEx requirements and associated Lifecycle CapEx costs (replacement costs during lifetime, etc.). 
  • Analyse drawings, specifications, proposals, and other documentation to prepare/review/comment on time, cost, and labour estimates for projects.
  • Review quantity take-off as a separate validation of contractor pricing.
  • Review contractor and subcontractor GMPs and change order estimates.
  • Provide costing information for customer requested changes on a timely basis (in tandem with GC during execution).
  • Provide the link between the delivery team and the wider GLP finance functions.
  • Review and implement lessons learned to ensure estimating data is accurate and competitive.
  • Review, evaluate and negotiate non-OFCI material quotes as needed.
  • Understand and handle competing priorities in a dynamic environment.
  • Develop and maintain relationships with subcontractors/partners.
  • Provide feedback to management team on partners’ commercial performance – cost consultants, GC, MEP, etc. 

  We’re Looking for Someone With

  • Proven record of leadership, strong verbal and written communications abilities, good interpersonal and organisational skills, computer proficiency, capacity to multi-task in a fast-paced environment, impeccable integrity and can-do attitude are all essential to success.
  • Proficient with Microsoft Office software & Microsoft Project version 2003 or higher 
  • A proven record of accomplishments entering new regions and, with the wider team, putting together construction projects from beginning to end ensuring the timelines are met. 
  • A thorough understanding of contracting strategies including but not limited to lump sum, cost plus, fee-based, T&M.
  • A thorough understanding of material take-off & cost estimating experience, and a working understanding of labour rates, general conditions, overhead, & profit.
  • Knowledge of AutoCad is a plus.
  • Knowledge of network & operating systems support a plus.
  • Strong customer service skills.
  • Ability to develop and document procedures.
  • Must be able to work with people at all levels internally and within the customer & vendor environments. 
  • Must be able to work in a team environment. 
  • Degree qualification in quantity surveying. 
  • 3 – 5 years' of experience working in mission critical data centre constructions, UPS system installations, generator installations and have overall critical facility knowledge.
  • Experience of project management.
  • Must be able to handle multiple construction projects simultaneously.
  • Must be willing to travel between 35-50% of the time as well as oversee multiple projects in multiple jurisdictions simultaneously. 

    
  We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.
   

• Back Office Manager

  Competitive

  EMEA

  Sales & Marketing

  Permanent

  Zurich, Switzerland
   
  The Client

  Datacenter People is working with a global data center services provider delivering project management, engineering design and critical facility management to hyper-scale, colocation, and edge leaders.
   
  What the Job Involves

  • Inside sales management:
  • Answering queries and create quotations for direct and indirect customers, channel partners, and assisting in selecting suitable products.
  • Management of internal sales team and data management.
  • Be the liaison between the LDCS product lines and Key Account Manager for commercial/resource queries.
  • Answering sales, product and technical questions.
  • Being in close daily contact with customer service and logistics on order status and expected delivery dates.
  • Checking for validity of product prices/discounts on incoming orders.
  • Continuously improving service level and customer satisfaction.
  • Support data/compliance/certification document collection for expanding and servicing new and existing customers/channel partners.
  • Other tasks that may arise in supporting the LDCS CH team to be jointly efficient and successful.
  • Industrial management:
  • Ensuring the coordination with engineering, production and installation teams on site.
  • Supervision of the ordering of material in line with our project pipeline and minimum quantities required.
  • Taking care of the industrial day-to-day requirements: maintenance, training, general continuity.

  We’re Looking for Someone With

  • Problem-solver.
  • Assertive, active and entrepreneurial in following up and qualifying leads.
  • Management skills and team-oriented.
  • Technical & product driven - Detail & quality oriented.
  • IT skills (ERP/Outlook, Excel).
  • Very good knowledge of German and English, French is an advantage.

    
  We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.